Webinar: Omnichannel for Customer Service

Speaker: Akanksha Kamble

Kindly note that, this Webinar is being rescheduled. We will notify the new schedule via email to all registered members. Thank you for accommodating!


Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. 

Webinar - Omnichannel for Customer Service 1

With this, agents can now service multiple customers across different channels directly from within their Dynamics 365 environment.

Key Importance 

  • Multiple Channel support – Chat, SMS/Digital Messaging and Facebook
  • Ensures a unified and contextual experience regardless of the channel used management
  • Organizations can increase customer satisfaction, resolve issues faster, and increase revenue


  • What are the ways an omnichannel solution can benefit organizations
  • How multiple channels provide better customer visibility
  • How session management within the system has made the agent life easier


  • Enterprises looking to provide world class customer service to their customers
  • Dynamics 365/CRM Users
  • Customer Service Agents and Supervisors
  • Dynamics 365 functional/technical consultants