CRM & Telephony Integration (CTI) with Call-Integra for Microsoft Dynamics CRM

Call-Integra for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. Call-Integra for Microsoft Dynamics CRM enables you to optimize your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner

Call-Integra Benefits

Streamlined telephony activity within your business
Improved customer relationships, service levels and customer satisfaction
Increased telephone call efficiency and throughput
Increased business productivity
Reduced development costs with ease of deployment and implementation
Supports Microsoft Dynamics CRM 2011, 2013, 2015 and Online

User Interface

Initiate an outgoing call
A call can be started by simply selection of item like contact
User can dial number by using dialer and call using call button

Pop Up Screen

Call Receive/ End : Call can be received by using receive button and end call using end button.
Create CRM records : User can directly create contact on clicking contact button. The contact form will get open. Likewise, user can create Lead, Opportunity, Account and Case.
Create Activity : User can create activities. Call-Integra provide Activities like Task, Email and Letter.
Add Call : User can add another call using add call (+) button. Call-Integra provides add 3 call functionality.
Switch Call : User can switch two calls using Switch call button.
Hold call : User can hold between two call.

If this has been insightful, we invite an opportunity for sharing and listening further thoughts and propagate our cut towards the solution. Feel free to get in touch!

NSquare Xperts
info@nsquarexperts.com