ChatBots are paving the way for more prompt and relevant information furbishing, making sure prospects/customers get correct, insightful and prompt resolutions. Well, as we know that MS CRM by design provides easy work flows and information capture. But yet rudimentary enquiries as well as more detail enquiries shouldn’t be an overwhelming task on either tracking or data management. Here is where ChatBot integration comes in picture, to provide robust automation for diverse business flows.
There are two major issues that comes under customer support service:
- Usually support departments, tend to be consistently busy on different levels of query management. With business growth there comes subsequent increase investment to carry daily activities. Not to mention the impact operation costs.
- The CRM is extremely helpful to manage aspects but it also is comprehensive, also might have stringent works flow at times. which can impact response time
To overcome the above issues to name a few, ChatBot as an automation can be a viable option to handle responses and shorten the turnaround time considerably. Let us understand how this will work on integration standpoint:
Persona : A actual user for this scenario.
User Flow : A actual Bot implementation preview.